1. Where is MarsmLove located?

MarsmLove is an online women’s fashion store operating at marsmlove.us. We work with trusted fulfillment partners to ship orders directly to our customers.

2. How do I place an order?

Simply browse our collections, select your preferred size and color, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email once your purchase is completed.

3. How long does shipping take?

Orders are typically processed within 1–3 business days. Estimated delivery time is usually 7–15 business days, depending on your location and carrier conditions.

Please note that delivery times are estimates and may vary during peak seasons or due to customs and carrier delays.

4. How can I track my order?

Once your order ships, you’ll receive a shipping confirmation email with a tracking number. Tracking updates may take 24–72 hours to appear.

5. What payment methods do you accept?

We accept secure online payments through trusted third-party payment providers supported by Shopify. Available options may include major credit/debit cards and other regionally supported methods shown at checkout.

6. How do I choose the right size?

Each product page includes sizing information to help guide your selection. If you’re between sizes or unsure, we recommend choosing the larger size for comfort.

You may also contact us for personalized sizing advice.

7. What is your return policy?

We accept return requests within 14 days of delivery for eligible items. Returned items must be unworn, unwashed, and in original condition.

Please review our Refund & Return Policy for full details before submitting a return request.

8. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Email us with your order number and clear photos of the issue so we can resolve it promptly.

9. Can I cancel or change my order?

Orders can only be canceled or modified if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.

10. How can I contact customer support?

If you have any questions or need assistance, feel free to reach out:

Email: marilinwooles@gmx.us
Website: marsmlove.us

We aim to respond to all inquiries within 24–48 business hours.