Shipping policy

Shipping Policy

Website: marsmlove.us  |  Contact: marilinwooles@gmx.us

At marsmlove.us, we carefully prepare every order with attention and care. This Shipping Policy explains how orders are processed, shipped, and delivered, so you can shop with confidence and clarity.

1) Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • During high-demand periods or promotional events, processing times may be slightly extended.
  • You will receive a confirmation email once your order has been successfully placed.

2) Shipping Time

After your order has been processed, delivery times vary depending on your location and the shipping method selected at checkout.

  • Standard Shipping: Estimated delivery within 7–15 business days.
  • Expedited Shipping: Estimated delivery within 5–10 business days (if available).

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or other factors beyond our control.

3) Shipping Costs

Shipping fees are calculated at checkout based on your delivery address, order weight, and selected shipping method.

  • Any applicable shipping charges will be clearly displayed before you complete your purchase.
  • Promotional free shipping offers (if available) will be clearly stated on the website.

4) Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

  • Tracking numbers may take 24–72 hours to become active.
  • Please allow time for tracking updates to appear as the package moves through the carrier’s system.

5) Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by your local government.

  • These charges are the responsibility of the customer.
  • marsmlove.us has no control over customs processes and cannot predict or cover these fees.

6) Incorrect Address & Delivery Issues

  • Please ensure that your shipping address is accurate and complete at checkout.
  • We are not responsible for orders delayed or lost due to incorrect or incomplete address information.
  • If a package is returned to us due to an address issue, reshipping fees may apply.

7) Delayed or Lost Packages

If your order appears delayed beyond the estimated delivery window, please contact us at marilinwooles@gmx.us.

  • We will assist you in tracking your shipment with the carrier.
  • In rare cases of confirmed loss, we will work with you to find a fair resolution in accordance with our policies.

8) Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Please contact us as soon as possible after placing your order.

Once an order has shipped, it cannot be canceled and must follow our Refund & Return Policy.

9) Contact Us

If you have any questions about shipping, delivery, or your order status, feel free to contact us:
Email: marilinwooles@gmx.us
Website: marsmlove.us

Last updated: January 2026